Private amplification memo for
De Mase Trucking & Rigging
Reply to quote requests with the right context attached
Schedule a demo
WHY IT MATTERS
Quote response delay
Ibis separates quote work from ordinary inbox traffic, brings the shipment context forward, and prepares a reviewed reply, so the team can answer from the inbox with the right context and review still in place.
PROBLEM
When De Mase gets a quote request, is the delay usually the answer itself, or knowing what detail is still missing?
FIRST MOVE
Begin with customer update and job-coordination inbox triage for heavy haul and rigging work. Ibis reads the customer message, brings the likely context forward, and prepares a reply for approval inside Outlook.
What Makes IBIS Unique
Built for quote response delay
Ibis treats quote requests as freight work with context, next steps, and review needs, not as generic business email.
Works inside Outlook
The team stays where the customer thread already lives. Ibis adds request identification, context, and reply prep without asking operators to manage another portal.
Approval stays with your team
Ibis prepares the first draft and calls out context questions. Your people approve, edit, or reject before anything reaches a customer.
WHERE TO START
Start with quote response delay
Begin with one quote response delay path, measure whether replies get clearer, then decide whether it is worth expanding.
1
Inbound customer email
Classifies the email type and pulls the likely workflow into view.
2
Context surfaced
Shows related context, document needs, and the likely next action.
3
Draft prepared
Drafts a customer-ready response based on the classified workflow and source context.
NEXT STEP
See one workflow live
Schedule a demo
Trusted by Customers, Experts, and Partners
10,000+
operational messages processed weekly
“An operator handles 2 inquiries in 20 minutes because of the time to go find info, with IBIS it could be 5.”
Sr. Dir. Operations, US-Based 3PL
Member
Microsoft AI Partner Program