Privacy policy

Effective Date: September 2, 2025
Entity: Ibis Laboratories Inc. (“Ibis Labs,” “we,” “us,” or “our”)
Website: ibislab.ai | Application: Ibis Labs Platform and Services (the “Application”)

1. Scope

This Privacy Policy explains how Ibis Labs collects, uses, shares, and protects personal and business information when you:- Visit our public website (ibislab.ai), and/or- Use our Application and related services.

2. Information We Collect

Website Visitors:

- Device and browser data (IP address, device type, operating system, browser type).
- Usage data (pages visited, session time, referring URLs).
- Cookies and tracking technologies.

Application Users:
- Contact details: name, email, phone.
- Account credentials: usernames, passwords (stored securely, hashed & salted).
- Payment information: billing address, payment card details (via PCI-DSS compliant vendors).
- Usage data: logs, session activity, interactions within the Application.
- Device data: IP, device/browser type, operating system.
- Business data: information you provide in the course of using the Application (e.g., documents, projects, tasks, communications).

3. Legal Bases for Processing (GDPR Article 6)

We process personal data under the following lawful bases:
- Contract – to provide and perform our services.
- Consent – where you have explicitly agreed (e.g., marketing communications).
- Legal obligation – to comply with tax, accounting, and regulatory requirements.
- Legitimate interests – to maintain security, prevent fraud, and improve our services.

4. How We Use Data

- Account & Service Delivery – to create, manage, and secure user accounts.
- Payments & Billing – to process transactions.
- Communications – to respond to inquiries, send service notices, and provide support.
- Improvement & Analytics – to analyze usage and develop features.
- Security & Compliance – to detect fraud, prevent abuse, and comply with regulations.
- Customization – to tailor Application experiences based on your data.

5. Sharing of Information

We do not sell personal information. We may share data only with:

- Service providers (e.g., payment processors, cloud hosting partners, authentication providers).
- Legal & compliance – if required by law.
- Business transfers – in case of merger, acquisition, or asset sale.

Currently, we do not use subprocessors beyond these direct vendors. If this changes, we will publish and maintain an updated list.

6. Data Retention

- Account data: retained while active, and up to 90 days after closure.
- Payment records: at least 7 years (financial/tax compliance).
- Business data you provide: deleted within 90 days of termination unless requested earlier.
- Backups & logs: retained up to 180 days before secure purge.

7. Security

- TLS/SSL encryption for data in transit.
- Encryption of sensitive data at rest.
- Role-based access controls limiting employee access.
- Regular monitoring, auditing, and vulnerability testing.
- Vendor compliance with GDPR, CCPA, and PCI-DSS.

8. Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities without undue delay.

9. Cookies & Tracking

Website: cookies/analytics for traffic and performance.

Application: cookies/tokens for authentication and secure access.Users may disable cookies, but some features may not work.

10. Children’s Data

Our services are not directed to children under 16. We do not knowingly collect data from children. If discovered, we will delete it promptly.

11. Your Rights

You may have rights under GDPR, CCPA, or other laws, including:
- Access to your data.- Request corrections or updates.
- Request deletion.
- Opt-out of certain uses.

Contact: info@ibislabs.ai

12. International Transfers

If you use our services outside the U.S., your data may be transferred to the U.S. We rely on the EU–U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) for lawful transfers.

13. Updates to Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

14. Contact

Ibis Laboratories Inc.
Email: info@ibislabs.ai
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