Private amplification memo for
Ibis Labs
Start with the reply path that slows first response
Schedule a workflow review
WHY IT MATTERS
Your freight inbox is doing more than carrying messages
Quote requests, shipment updates, and document questions may arrive in the same thread, but they do not need the same response. Ibis helps your team see the path before writing the reply.
PROBLEM
How many customer emails need a senior person just to decide the path?
FIRST MOVE
Begin with customer email triage and response drafting inside Outlook. Ibis separates the request type, shows missing context, and prepares a reply for approval inside Outlook.
What Makes IBIS Unique
Built for freight work
Ibis understands freight requests, status updates, documents, and exceptions instead of treating every message like generic business email.
Works inside Outlook
The team stays where the work already happens. Ibis adds classification, context, and reply prep without asking operators to manage another portal.
Approval stays with your team
Ibis prepares the first draft and highlights missing context. Your people approve, edit, or reject before anything reaches a customer.
WHERE TO START
Start with the reply path that slows first response
Begin with one email path, measure whether replies move faster, then decide whether it is worth expanding.
1
Inbound customer email
Classifies the email type and pulls the likely workflow into view.
2
Context surfaced
Shows related context, document needs, and the likely next action.
3
Draft prepared
Drafts a customer-ready response based on the classified workflow and source context.
NEXT STEP
See one workflow live
Schedule a workflow review
Trusted by Customers, Experts, and Partners
10,000+
operational messages processed weekly
“An operator handles 2 inquiries in 20 minutes because of the time to go find info, with IBIS it could be 5.”
Sr. Dir. Operations, US-Based 3PL
Member
Microsoft AI Partner Program