Private amplification memo for
Meridian Heavy Haul & Rigging
Make quote replies easier to review before the number goes back
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WHY IT MATTERS
Why this might matter
In heavy haul and rigging work, a customer email can look like a simple quote request while the real work is buried in the details. The team may need to confirm dimensions, weight, equipment fit, pickup access, permit timing, partner notes, or prior customer history before replying. Ibis is meant to make that review moment cleaner, so the team spends less time digging and more time deciding.
PROBLEM
For Meridian Heavy Haul & Rigging, do quote emails slow down because the team has to sort the request before anyone can price or reply?
FIRST MOVE
Sorting customer quote requests and preparing draft replies in Outlook. A good test is whether the team can review the reply faster because the pricing context, load details, missing documents, and customer notes are already in view.
What Makes IBIS Unique
The reply is prepared where the team already works
Ibis works inside Outlook. It helps separate quote requests from ordinary inbox traffic, brings the important details into one place, and prepares a reply that is ready for the team to review.
Control stays with the operators
The team approves every reply at first. Once a routine reply type has proven itself, it can send automatically on rules the team sets and can reverse in seconds. The payoff is simple: routine email takes care of itself, and people spend time on the requests that need judgment.
Start small enough to judge clearly
The first test should not be a broad rollout. Pick one quote workflow where replies often stall because someone has to find missing details, check customer history, or decide what question needs to go back before pricing.
WHERE TO START
First workflow to test
1
Inbound customer email
Classifies the email type and pulls the likely workflow into view.
2
Context surfaced
Shows related context, document needs, and the likely next action.
3
Draft prepared
Drafts a customer-ready response based on the classified workflow and source context.
NEXT STEP
See one workflow live
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Trusted by Customers, Experts, and Partners
10,000+
operational messages processed weekly
“An operator handles 2 inquiries in 20 minutes because of the time to go find info, with IBIS it could be 5.”
Sr. Dir. Operations, US-Based 3PL
Member
Microsoft AI Partner Program