Private amplification memo for
Tallgrass Freight Company
Give freight exceptions a clearer reply path inside Outlook
Schedule a demo
WHY IT MATTERS
Exception handling
Exceptions often start inside ordinary customer threads. Ibis helps separate the exception path from routine email before the reply goes back.
PROBLEM
For Tallgrass Freight, do customer exceptions slow down because the team has to find the right context before the answer is safe?
FIRST MOVE
Begin with sorting and answering customer email inside Outlook. Ibis reads the customer message, brings the likely context forward, and prepares a reply for approval inside Outlook.
What Makes IBIS Unique
Built for exception handling
Ibis treats customer exceptions as freight work with context, next steps, and review needs, not as generic business email.
Works inside Outlook
The team stays where the customer thread already lives. Ibis adds request identification, context, and reply prep without asking operators to manage another portal.
Approval stays with your team
Ibis prepares the first draft and calls out context questions. Your people approve, edit, or reject before anything reaches a customer.
WHERE TO START
Start with exception handling
Begin with one exception handling path, measure whether replies get clearer, then decide whether it is worth expanding.
1
Inbound customer email
Classifies the email type and pulls the likely workflow into view.
2
Context surfaced
Shows related context, document needs, and the likely next action.
3
Draft prepared
Drafts a customer-ready response based on the classified workflow and source context.
NEXT STEP
See one workflow live
Schedule a demo
Trusted by Customers, Experts, and Partners
10,000+
operational messages processed weekly
“An operator handles 2 inquiries in 20 minutes because of the time to go find info, with IBIS it could be 5.”
Sr. Dir. Operations, US-Based 3PL
Member
Microsoft AI Partner Program