As AI gets better at coding, analysis, and execution, the harder question in supply chain becomes: what still requires human judgment? In this episode, Aviva Kosansky shares how a complex planning implementation exposed hidden business rules, competing priorities, and operational knowledge that lived in people’s heads rather than in systems. The conversation explores where AI can accelerate implementation and where people still have to make the calls that matter.

The best technology implementations do not force people to change everything at once. They fit into how people already work, solve an immediate problem, and make the transition feel almost invisible.

Mike DeAngelis on how shipper-side AI agents can create downstream work for freight forwarders, carriers, and frontline logistics teams.