A PUBLICATION BY IBIS LABS
Conversations about what happens when software meets real operations.
Hosted by John Chang, the series brings operators, technologists, and industry experts together to examine how software changes work—and how implementation can create better outcomes for the people using it.
Newest episodes
THE FRICTIONLESS PODCAST
Why Great Technology Feels Like Less Change
The best technology implementations do not force people to change everything at once. They fit into how people already work, solve an immediate problem, and make the transition feel almost invisible.
28 minutes
THE FRICTIONLESS PODCAST
AI Agents are Coming for Logistics, Who Handles the work they Create?
Mike DeAngelis on how shipper-side AI agents can create downstream work for freight forwarders, carriers, and frontline logistics teams.
14 minutes
HOSTED BY JOHN CHANG
Operator-informed conversations about implementation.
John hosts practical conversations about how technology changes work, where friction appears, and what operations teams need to keep visibility, judgment, and control.