THE FRICTIONLESS PODCAST
AI Can't Replace Human Judgement in Supply Chains
20 mins
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ABOUT THE GUEST
Aviva Kosansky
Vice President
Aviva serves as Vice President at Profit Point, with a specialty in supply chain network design and analysis. She helps clients gain a deeper understanding of their networks to make impactful business decisions, with a particular interest in sustainable supply chains and horizontal collaboration.
The conversation
Aviva Kosansky, Vice President at Profit Point, joins John K Chang to discuss what happens when software meets the realities of supply chain operations. Starting with a manufacturing and distribution planning project, Aviva explains how her team discovered that a seemingly unified problem actually required a two-step process, shaped by user input, business constraints, and knowledge that was never fully documented. She also shares how AI later helped accelerate the technical implementation as the solution expanded to another region. The conversation covers iterative design, tribal knowledge, faster implementation with AI, and the importance of subject matter experts in validating what actually makes sense. It closes on a larger point: AI can help teams move faster, but alignment across sales, finance, manufacturing, and logistics still depends heavily on human judgment.
Key ideas
Supply chain knowledge often lives in people’s heads.
AI can speed up implementation and iteration.
Human judgment still matters for priorities and exceptions.